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Claims

We’ll be there when our customers need us most, helping them recover and realize their idea of a better tomorrow.

Delivering Excellence in the moments that you need us most

At AIG Puerto Rico, it’s our priority to resolve claims as quickly as possible whilst providing the support our customers need to get back on their feet. We apply decades of experience not only to help individuals and businesses recover losses, but can help prevent those losses from happening in the first place. Our global claims data, fraud trend analysis and expertise around new exposures enable us to manage and mitigate risks for clients across multiple industries and scenarios.

The AIG Puerto Rico Claims Advantage

We have a unique structure consisting of claims adjusters with vast experience, properly authorized and licensed by the Insurance Commissioner Office to handle claims for a wide variety of insurance product as: automobile, general liability, property, financial lines, bonds, aviation, marine and accident health.  

 

What does this mean for our customers?

  • Working with claims professionals with real expertise. We are deepening our claims specialists’ expertise by product line for claims across Puerto Rico and the Caribbean. We have dedicated staff to cover your largest and most technically challenging claims by product line through our Express, Complex and Major Loss Centers of Excellence (COE)
  • A claims team that has more time to work with youWe can work in closer partnership with you throughout the claim process and also support increased communication and clearer guidance, because we removed administration functions from our adjusters due to the dedicated staff supporting administration functions. 
  • Getting your claim to the right expert faster. We‘ve established dedicated First Notice of Loss teams. These teams will ensure that you’re aware which center of excellence will be managing your claim and provide the direct contact details for the specialist adjuster assigned to your claim.
  • A proactive service supported by claims data. We have made  major investment in technology for a more proactive, paperless environment. We’re also investing in upgrading our claims management system.
  • Faster claim settlement times. New technology, experts claims adjusters with smaller caseloads dedicated and focused on proactive claims handling, dedicated first notice of loss teams and improved processes combine to deliver an enhanced service.
  • Specialization by line of business, adjusters move from generalists to specialists. Segmentation by Center of Excellence, these are Express, Complex and Major claims. Right claim to right adjuster. Right-sizing. Right-sized teams and work loads. Process improvement, administrative work removed from adjusters. Technology Modern claims tools.

 

As part of our team, we have a group of specialists from various fields including engineers, accountants, and lawyers, among others. In addition, we have a highly-trained Catastrophe Response Team with a great deal of experience in handling catastrophe losses. All these elements combined, plus the financial capacity of AIG, allow us to consistently provided a personalized claims service that is fast, effective and of excellent quality.

 

At AIG Insurance Company - Puerto Rico, we are bound by a code of integrity and high professional ethics, essential to ensure our quality standards and to meet the expectations of all our clients.

Upon the occurrence of a loss and its notification to AIG, our claim personnel will contact you to explain the process. The following steps should be taken in consideration:

  1. Notify your insurance broker and/or authorized representative about any claim.
  2. Report the claim to us following their guidance. You may use the Claims.pr@aig.com e-mail address.
  3. After we acknowledge your First Notice of Loss, always make reference to our claim number and assigned adjuster.
  4. Keep all claim related documents on hand.
  5. Your cooperation during a claim procedure is essential. Please provide all information requested to the assigned AIG adjuster.

AIG Insurance Company  Puerto Rico

250 Muñoz Rivera Ave.
American International Plaza, Suite 500
Hato Rey, Puerto Rico 00918

Telephone-icon 787-767-6400

 

Claims:

Telephone-icon787-767-6400
Telephone-icon787-767-6721

 

Report a claim via email at:
Email-iconClaims.pr@aig.com

Report a Claim

Each of our risk solutions has its own dedicated claims team so we can give your claim the attention it deserves. Click the button and we'll show you the appropriate contact information or next steps.

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

AIG PR Claims Contacts

Aníbal Ortiz

Head of Claims

Puerto Rico & the Caribbean

787-249-3362

anibal.ortiz@aig.com

Juan Seguí

Property & Specialty Claims Director, PR

787-459-7975

juan.segui@aig.com

Lorelle Cervoni

Personal Insurance Complex Claims Director, PR

787-522-2577

lorelle.cervoni@aig.com

Enid Sánchez

Financial Lines & Casualty Claims Director, PR

787-397-1742

enid.sanchez@aig.com